Dialpad is currently experiencing issues

Incident Report for PADNOS

Resolved

This incident has been resolved.
Posted Jun 12, 2025 - 18:00 EDT

Monitoring

Via https://status.dialpad.com/

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 2025 - 13:35 PDT
Posted Jun 12, 2025 - 16:54 EDT

Update

Via https://status.dialpad.com/

Update - We are aware of a widespread Google Cloud outage that began on June 12, 2025. As Dialpad relies on Google Cloud for certain functionalities, this outage is currently impacting our services, and you may experience issues such as login failures or disruptions in call and messaging capabilities.

What’s Happening?
According to reports from Downdetector and other sources, this global outage is affecting numerous platforms that depend on Google’s infrastructure, including Dialpad, due to issues with Google’s Identity and Access Management services. This has caused widespread disruptions for businesses worldwide.

Our Response
Our team is actively monitoring the situation and working closely with Google to ensure services are restored as quickly as possible. Google is addressing the issue, and we are committed to keeping you informed as updates become available. Please check our Dialpad Status Page for real-time updates on service status.

What You Can Do
Stay updated on the outage via Dialpad's Status Page at https://status.dialpad.com, Downdetector (https://downdetector.com/status/google) or Google’s Cloud Service Health Dashboard (https://status.cloud.google.com).

We understand how critical our services are to your business, and we sincerely apologize for the inconvenience caused by this outage. Our team is doing everything possible to minimize disruption and restore full functionality as soon as Google resolves the issue.
Posted Jun 12, 2025 - 16:12 EDT

Update

Outages at PADNOS are impacted from a global internet outage. The internal IT team is tracking and updating the status page with additional information (https://mashable.com/article/google-down-cloudflare-twitch-character-ai-internet-outage)
Posted Jun 12, 2025 - 15:44 EDT

Identified

Via Dialpad: Identified - The issue has been identified and a fix is being implemented


https://status.dialpad.com/
Posted Jun 12, 2025 - 15:14 EDT

Update

We are continuing to investigate this issue.

https://status.dialpad.com/
Posted Jun 12, 2025 - 14:14 EDT

Investigating

Inbound and outbound calls using Dialpad may fail.
Posted Jun 12, 2025 - 14:13 EDT
This incident affected: Information Technology Infrastructure (Phone System).